Payroll Time Export: System Support Services
| Support Option | Charge | Response Time |
| Warranty Support | Free 30 day installation support |
As available |
| Pay As You Go | $3.00/minute $50.00 minimum |
As available |
| Total Support (TS) 10 Calls or 60 minutes |
$150.00/year | Priority Response |
Pay-As-You-Go Program
Pay-As-You-Go is a support program available to registered clients who wish
to pay for their issue resolutions as matters arise, instead of paying for
support ahead of time. This service was designed for clients who make infrequent
service calls. When a call is placed, the client is asked for a client ID number
and credit card number before assistance begins. When you call Technical
Support at 360-891-6174
Total Support
Total Support (TS) is an annual contract that entitles you to receive technical support with a Priority Response Time. The TS service entitles you to receive 10 calls or 60 minutes, whichever comes first. Calls must be of a technical nature and related to the software programs. Call us at 360-891-6174 to subscribe today!
Helpful Hints To Make Every Support Call Count
Our Technical Support staff takes pride in helping you get the most from your call. Please read the following hints for maximum results.
- Have your customer ID number ready when you call
- Read your manual and record your error messages
- Follow instructions and keep records
- Use every source available to you
Interested?
For more information on Coastal Software's consulting services, contact Coastal Software
and Consulting at (360)891-6174, or e-mail us support@ptebridge.com.
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